No matter how kind and respectful we are, dealing with unprofessional and rude behavior is unavoidable. The heart of jiu-jitsu lies in pulling when being pushed or pushing when being pulled. Rather than resisting or pushing back, the best way to deal with unprofessionalism is to engage professionally. When we do not, such behavior can disrupt the harmony of the person on the receiving end, leaving them feeling upset, undermined, and frustrated.
Steps To Dealing With Unprofessionalism
1. Understanding Your Emotions: Encountering such behavior can trigger a wide range of emotions. It is essential to recognize and acknowledge these emotions to better manage them. You may feel
Upset: It is natural to feel hurt, angry, or disappointed when someone treats you disrespectfully. Remember that your emotions are valid, but it's crucial not to let them overpower your judgment and professionalism.
Undermined: Unprofessional behavior often aims to undermine others. When faced with such situations, it's important to remind yourself of your abilities, achievements, and the value you bring to the table. Don't let someone else's behavior make you doubt your worth.
Defensive: In response to unprofessional behavior, we might feel compelled to defend ourselves or engage in a counterattack. However, it's important to remember that engaging in such behavior only perpetuates the negativity. Instead, focus on finding a constructive solution.
2. Checking the Facts: When faced with unprofessional behavior, it is crucial to verify the facts before jumping to conclusions. Take a step back and gather all the relevant information to ensure you have a complete understanding of the situation. Misunderstandings and miscommunications can exacerbate tensions, so strive to clarify any uncertainties.
3. Recognizing Defensiveness: Often, unprofessional behavior stems from a defensive mindset or personal issues faced by the other person. Keep in mind that their actions may not be a reflection of your competence or character but rather a projection of their own internal struggles. By maintaining this perspective, you can develop empathy and handle the situation with grace.
4. Not Feeding into It: Reacting impulsively or engaging in a tit-for-tat exchange only escalates the situation. Instead, focus on de-escalation and resolution. Responding professionally and calmly helps shift the dynamics and encourages others to behave in a more respectful manner. Disengage from unproductive conversations and redirect the focus towards finding solutions.
5. Seeking Support: Discuss the situation with trusted colleagues or mentors who can offer guidance and help you gain perspective. Sharing experiences can also help create a supportive network within the organization.
Dealing with unprofessionalism is an unfortunate reality in the field - whether it is within a workplace, or with clients, partners or contractors. It’s important to remember that we have control over our reactions and actions, and by responding with dignity and respect, we can embody a harmonious work culture and maintain our peace of mind.